1. Delivery

• Delivery charges may vary depending on your location.
• Orders that meet our minimum purchase amount qualify for free delivery or pickup.
• A 20% advance payment is required at the time of booking to confirm pickup or delivery.

2. Returns & Credits

• We want you to be satisfied with your order! Credits for returned items are issued after verifying that the products are in good condition.
• Approved credits will be applied to your next order.
• Damaged, expired, or short-dated products cannot be returned or credited.
• Items sold under special offers or agreements are not eligible for credit.

3. Payment Options

• We accept cheques and Interac e-Transfers, payable upon delivery.
• Regular customers may qualify for credit terms based on their order history and invoice values.
• Credit dates and limits are set by our company to ensure smooth and secure transactions.

1. What We Collect and Why

When you contact us through our website—to inquire about products, request a quote, or subscribe for updates—we may collect personal information such as your name, contact details, and preferences.

2. How We Use Your Details

• Responding to inquiries or processing service requests
• Managing orders, deliveries, and communications
• Improving our website, products, and user experience
• Sending updates or promotions (only if you opt in)

3. Protecting Your Information

We take your privacy seriously. Administrative and technical safeguards are in place to protect your information from unauthorized access, loss, or misuse. While no system is completely risk-free, we continuously improve our security practices.

4. Sharing of Information

We may share limited information with trusted service providers— including logistics partners, IT support, and marketing vendors—who assist with our operations. These parties must protect your data and use it only for agreed purposes. We do not sell or trade personal information for marketing.

5. Cookies & Website Insights

Our website may use cookies or similar tools to analyze visitor activity and enhance your browsing experience. You can disable cookies via your browser settings, though some features may be limited.

6. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in operations or legal requirements. Updates will be posted here with a revised date. Continued use of our website indicates acceptance of the latest version.